Failure to respond to online requests

On the 9th of May I logged a request to move my telephone line to my new address requesting this be done as close to the 1st June as possible. reference number given was my telephone number.<br> <br> I received no response as mentioned by the web page within 48 hours.<br> I logged again this morning and received no sms as promised, so decided to phone.<br> I held on for one hour and twenty minutes before speaking to someone. Then am told online isnt working and it takes weeks for the requests to appear on the system.<br> Then I am told it takes 21 days to move the service which will be long after I move. I logged this on the 9th, that being more than 21 days before I move. Telkom's online failures are not my fault. <br> <br> This call took 35 minutes after being answered so in all I was on the phone for two hours!!!<br> <br> I now have registered the request and want my service placed on a priority *** in order that I have my telephone moved as required on the date requested between the 29th May and the 1st June.<br> <br> shocking service.