Failure to respond and to repair a fault in 2 week

had no internet access from my Telkom provider so emailed the fault got an SMS 2 days later to say it has been resolved. But it hasn't. Then I called each time waiting over 15 mins on the mobile to be given a red number and to be told a technician would come and fix the problem. Both times no contact or visit from technician but an SMS to say the problem had been resolved but it hadn't. I expect a much better service from a major telcom provider. I still have no internet but am still paying for the service.