FAILURE TO RESPOND AFTER TEN DAYS

A call was logged with Telkom on Tuesday 10 February, and I was advised by automated SMS that Telkom would endeavour to resolve the problem within 3 days. I then tweeted them on Direct Message on Twitter on 17 February and again on 19 February, following which I received a response to say that the fault was scheduled for a technician to attend on 20 February. No technician has attended to my problem nor have any follow-ups have been made by Telkom. I have followed up several times, each time with a response that they will attend to the problem to no avail. This is absolutely poor service, and I expect that Telkom values paying customers enough to attend to these queries.