Failure to Respond

I have still not heard from Telkom from the last complaint On Hello Peter. It has been weeks since it has been made. Yes, I did get a response from Telkom within the hour of the first complaint, with a reference number. Unfortunately, that was the first and only time I have heard from them! What exactly am I to do with the reference number?<br> <br> This is just not fair! I feel like all the people that have been effected by cable theft no longer matter to Telkom! We don't exactly live in an informal settlement! Yes, we understand that if the cables are reinstalled, there is a good chance it will be ****** again. But come on, see to the needs of your faithful customers of over 25 years! <br> <br> Worse part, when we received the call from Telkom, informing us that the cable will not be replaced, the person representing Telkom told us that for the Internet users, there were special packages available to us. For myself, I was interested in the 100 gigs day and 100 gigs night for R699, if I includes a wireless phone; it would all come to R899. I was told I could go to any Telkom store and get this package. Apparently it was false, so the question is who called me and gave me such false information?