Failure to resolve since 15 Nov 2015!

It is with absolute disgust and exasperation that I lodge this complaint as, to date, telkom has made VERY little effort to resolve my landline/adsl line fault first lodged on 15 Nov 2015. I have called at least 3 times per week and spoken to countless team leaders at the call centre who all promise to call me back (of course no one does!). I even had an assistant to the operations/technical manager call me enquiring about the complaint lodged on their website and promising that the operations/technical manger will call me back - of course, no call!!!!!<br> I have been asked to get the actual router tested - which I did!!! I was asked to get the telephone (the physical phone!) tested - which I did!<br> I get several sms's a week first stating that my problem is being attended to and then an sms the following day saying that the technical problem has been resolved!!!!! I try gong back to the various teamleaders (wo all promised to call me back) only to be told that I cannot get their telephone number or e-mail address!! So exactly what am I meant to do. Can someone please give me an answer!!!<br> <br> Why is it sooo difficult to get someone to help me resolve this problem!