FAILURE TO RESOLVE PROBLEM AFTER TWO MONTHS

It's more than two months since I phoned the 8ta call centre to resolve charges on my account for data bundles that I did not request. Each time they said that it will take 7 working days to supply me with feedback but they fail to provide feedback or resolve the problem. On 6/03/2016 I lodged a complaint on hellopeter.com. They acknowledged the complaint and said that the matter is being attended to. To date there has been no response. They don't care about customer service and the negative publicity. What kind of management does this company have? I am on the verge of requesting that my bank cancel the debit order so that they don't receive payments for the remainder of the contract period. Then they can take me to court or I can give my story to the judge who will be able to see what a bunch of ******s attended to my complaint and failed to resolve the problem. Debiting my account for money that is not owed to them is THEFT. So I should actually be opening a case with SAP against these *******. They have until close of business tomorrow to rectify the problem.