FAILURE TO RESOLVE ACKNOWLEDGE A PROOF OF PAYMENT

My account has been suspended since the beginning of May and no matter what I try Telkom customer agents and their team leaders are not able to provide a simple solution because of its inefficient internal systems with their partners in this case ABSA. The problem started when I used a wrong ref number I got on a statement to make a payment. Even though the ref no. and money was accepted at ABSA and this proof of payment was email to Telkom they still can solve my problem. They refused to give ABSA authorisation to correct the ref and use the right ref no. So ABSA can't help me and Telkom can't help me and this is 3 months later. <br> <br> When am I going to get my cellphone contract with two phones to work? Please advice me, anyone? I'm really sick and tired.