Failure to repair telephone line fault

Reported faulty line (Customer Reference No: 1278CRK080116). Followed up on Monday 11th January 2016 -spent over half an hour on Monday on the phone waiting before I could speak to consultant to confirm that they were aware of the fault that I had reported. I was told that a technician had been appointed and would repair the problem the same day. I am still without access to a phone and therefore unable to use my ADSL which I need to use for important business etc. Not only is this inconvenient but it is costing me a lot of money to have to buy data out of contract to send urgent emails etc. <br> On the one occasion that I had the same problem I had to wait 6 weeks for Telkom to repair my line - I am concerned that this may happen again.