FAILURE TO REPAIR SERVICE

ADSL user in this area for 5 years. First few years no problem with my 4 gig line. Then issue started with disconnect and latency. Long story short and a book full of ref. no. where complaints take up to 4 weeks to resolve the previous complaint resulted in my ADSL line being downgraded to a 2 gig line as apparently I am now too far away from exchange to get 4 gig. The now 2 gig disconnected on 8/08/15 (over the long weekend) and I could only report the fault on Tuesday, 11/08/15. ***/08/15 - issue was cleared from their list while not being resolved. Latest ref no.277CTK24/08/15. It is now nearly 3 weeks later and I still cannot run my business on this line. Only one PC can access the internet or the whole system goes into a latency freeze. Test reveals getting 0.28 Mbps. Research is an absolute pain and dl is a nightmare. Business is suffering from Telkom's inability to fix my line. Worst of all I cannot play my online games over weekends! Paul at call centre said that I should apply for a different service as this exchange is overloaded. WHAT A CHEEK! If you cannot deliver what I pay for you should provide better option at your expense. I want my service repaired today