Failure to repair line

I logged a fault on the 11th of March, reference 728CRK110316. A technician came out of the 14th and informed me that my line was cut and replaced with another customers line, the technician then disappeared and never came back to me. After phoning constantly and getting different feedback on my fault and having escalated the matter, reference 840409 I still am not getting and progress on my fault.<br> <br> Yesterday I phoned and got the feedback that the technician that was assigned on Friday was still busy with the fault, today I phoned to be told that the fault will only be resolved by the 29th.<br> <br> This is completely unacceptable, the call center cannot give me any answers to why this is taking so long and by the looks of it the escalation means nothing.<br> <br> I want urgent feedback!<br> <br> Rahabah, one of the call center managers promised she would CC me on a email to the technical department that put the promise date.<br> <br> I cannot continue like this, it is costing me a fortune on airtime as I get no feedback and have to constantly phone the call center and wait 15 minutes. It is also costing me a fortune on mobile data.<br> <br> Please attend this urgently.