Failure to Repair landline

I have been without a landline for 6 weeks. The fault was reported way back on the 31st November 2017. My family and I have upon numerous occasions followed up with call centre agents as to the progress and have asked repeatedly why a technician has still not been dispatched. The call centre does not provide us with any feedback and only keeps replying with: “this has been sent to the escalation department” or “I have sent an e-mail to the escalations manager”. I have had to spend over R2000 in airtime and the family was still billed for December despite not having a working landline. The only feedback was by way of SMS saying: “Dear Customer, We are still aware of your fault. We understand your frustration and endeavour to have your fault repaired. Please refer to the Telkom app for further information regarding your fault.” This is not a good enough answer as I have repeatedly begged the call centre to send me a technician immediately. As a loyal Telkom customer I’m extremely disappointed and have never experienced problems like this on such a level. I requested them on all social media platforms to kindly assign a technician immediately. Reference number: 366CTK301117. Absolutely ridiculous