Failure to repair infrastructural technicalities

Dear Telkom

I've been without Internet and phone lines at home for roughly 3 weeks now. I have gone through every necessary step to get a technician here to repair the issue.

Our land line is all we have for communication to my grandparents when we are out of town. Due to their age/health we need the line to work in case of any emergency.

My business is an E-Commerce based business and I am losing money on a daily basis due to this issue.

Nothing has changed in 15 days since I logged the fault. The service has been absolutely appalling.

We are also not the only people with this issue, many homes on our street are in the same situation due to the same fault. The onus is on you to repair.

I am considering termination of your services if this is not resolved.

Please contact me to help fix this. I don't want to have to use the power of social media in order to get heard as a client.

Regards