Failure to Repair Fault

My voice line has been acting up for 5 weeks, in many instances the line is dead, or the line is poor or alternatively it has been connected incorrectly and I have received someone else's calls. <br> <br> Since Monday our line has been dead. I reported this on Monday Morning and was told a technician wpuld come out. No Technician has come out and subsequently our adsl line went out yesterday morning. The call centre is not helpful. They refuse to give me a timeline for a repair. They say the fault has been logged but can't tell me anything more. <br> <br> This makes no sense, as our lines were out for days at a time over several weeks in July and August due to maintenance on all the lines in the Green Point/Sea Point area. <br> <br> I have complained via twitter and facebook and am constantly told that the team will check and get back to me -but they never get back to me. <br> <br> Telkom has schedules for their technicians, they should have no problem indicating when someone will be coming to resolve the fault, but they blatantly refuse.