CG
Cor G
1 reviews | Active since Feb 2016
11 Feb 2016, 02:48
Failure to repair defects caused by their techns
On 12/01/2016 a Telkom technician incorrectly cut my business landline when installing a new service for another user. Despite various complaints the defect has not been repaired and now Telkom refuses to register the still existing defect and nothing happens.
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Telkom's replyOfficial
11 Feb 2016, 05:55Hello CorGrobler,
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to our Technical Department and feedback will follow.
Apologies for any inconvenience caused.
Your social media reference number is SM199411.
Regards
William
Telkom Social Media Team
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to our Technical Department and feedback will follow.
Apologies for any inconvenience caused.
Your social media reference number is SM199411.
Regards
William
Telkom Social Media Team
Telkom's reply11 Feb 2016, 05:55
Official
Hello CorGrobler,
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to our Technical Department and feedback will follow.
Apologies for any inconvenience caused.
Your social media reference number is SM199411.
Regards
William
Telkom Social Media Team
We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to our Technical Department and feedback will follow.
Apologies for any inconvenience caused.
Your social media reference number is SM199411.
Regards
William
Telkom Social Media Team