Failure to Repair ADSL Line

Reported ADSL line on 29 September 2015. No Internet connection. Obtained reference Number. Followed up every day. Was told that a technician had been allocated on 5 October. Nothing happened. Was told that a technician would attend to it on Friday 9 October. Nothing has happened. Was told that the matter had been escalated. Nothing happened. When I phone, all I get is \We apologise for the inconvenience"";1;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;271569;357;16;2;0;1;0;0;2;NULL;NULL;NULL;15/10/16 18:35;15/10/16 16:38;Vodacom Internet signal unbelievable bad;7,21E+12;Vodacom Internet services;***;For a couple of months now, and even worst the past couple of days, we are battling with a Vodacom signal that is so C.R.A.P. that it frustrates the living hell out of you. And it fluctuates. It is not a good constant signal. If you are idling for a moment, and not streaming like watching a YOUTUBE video, it drops!! Especially around 17h00 in the afternoon... I am connecting up with a ****le, with a LED light indicator to show you how strong the signal is. It connects as always with a \light blue\"" colored light"