Failure to repair ADSL connection

I noticed that my ADSL connection was dropping & slowing down considerably over the last week, On the 2/04/2015 I logged an fault with Telkom & my internet service provider (Afrihost) & promptly received an E-mail with a reference number from Telkom, 5 days later I escalated this fault on the web site. To date I have not heard anything from Telkom, my service provider has also tried to raise the issue with them but no luck. I have tried to call the Telkom callcentre on numerous occasions but as yet have not been able to talk to a single agent I have waited on line for more than 1hour with no contact the pre-recorded answering system merely states that they are experiencing high call volumes. TELKOM IS THERE ANYBODY OUT THERE!!!!! do you have staff or do you simply rely on automated answering services & web query forms to deal with your customers <br> I believe that Telkom state that there ADSL speeds are not guaranteed & are a best effort service I have been paying for a 10Mbps Line I have been documenting speeds as low as 0,4 Mbps & topping out at 4,1Mbps This is not an BEST EFFORT SERVICE THIS IS FAILING AT SERVICE