Failure to repair ADSL

Reported faulty ADSL on 6 October. Now 29 October, still waiting for repair. Have tried to complain at least 10 times, problem starts at the top as the team managers are just as useless as the call center staff. Have told them that I am a doctor and need access for urgent results, communication with patients, etc. They just don't care at all. It's unbelievable. Anyone planning on getting ADSL line...don't. Not worth the hassle and irritation with a useless company such as Telkom. Suggest try direct WiFi access instead. I have and works all the time. Worth the extra money. Ref No. 771cwk191015