Failure to renew Expired Contract

My data contract expired in December and I am having trouble to renew it . I'm staying in a place without a Telkom store and only relies on the Call Centre for all the queries. Everyone at the call centre keeps transferring from one division to the next. I have since been transferred over 20 times without any help. No one knows what needs to be done to renew the contract. Please hire competent consultants who knows what needs to be done. I'm left with a contract running on a month to month basis and the subscription increased by 50%. Telkom is not keen to renew my contract since you're charging 50% extra when running on a month to month basis. My request is simple, can I get a competent to contact me so I can renew the contract