Failure to release fibre line and endless issues for more than 4 months - Telkom clueless about how to resolve. NIGHTMARE EXPERIENCE.

Nightmare Experience with Telkom

I have had endless problems with Telkom ever since I made the mistake to upgrade from adsl with telkom to their fibre option after vumatel installed fibre into my home. After my package was changed to fibre they kept my line as adsl then I lost internet internet access. After spending hundreds of rands (calling them from a cellphone on hour for at least 30minutes each time) on the phone with Telkom's customer care, Sales and billing departments and visit two different telkom direct stores they could not provide fibre access to me for a reason they could not explain. I've since cancelled all my telkom contracts but Telkom is not releasing the fibre line so I can't get fibre services from any other ISP. Vumatel also state that there is nothing they can do to assist. When I call Telkom or visit their store they simply say they don't have the fibre line because everything is cancelled but Vumatel and other ISP state Telkom is holding the line.

This has been the worst client service experience I've ever encountered. I will get involved with telkom again and I advise anyone considering to never go anywhere near telkom or their services.