FAILURE TO REFUND MONEY

3 Years ago I purchased a PSB DATA PROMO sim card from 8ta/Telkom, for which I 3-monthly purchased 50GIG data @ R999.00<br> On November 26, 2015 I EFT'd R1000.00 to this sim in order to purchase 50Gig, unaware that Telkom has discontinued this product. No notification was given by them to myself of this discontinuation.<br> After going to the Telkom Direct shop in Cape Gate twice, I e-mailed Mr van der Westhuizen on 8/12/2015, requesting either a refund or the 50Gig. (My Sim-card was immediately debited by Telkom with R999.00)<br> He contacted me, apologized for the inconvenience and stated that my problem would receive his immediate attention.<br> I then also app**** for a LTE package from TELKOM to make provision for much needed data. This application had been declined due to my apparent Telkom debt dating back to 2003! (Infringement of NCR regulations)<br> It is now almost 10 weeks since I've reported this matter.<br> STILL NO REFUND<br> STILL NO SUCCESSFUL LTE PACKAGE APPLICATION<br> NO RECENT COMMUNICATION WHATSOEVER FROM ANY TELKOM STAFF INVOLVED WITH THIS PROBLEM<br> MR VD WESTHUYZEN IS NO LONGER REPLYING TO MY E-MAILS OR SMS'S SENT TO HIS CELL NR.<br> <br> I hate complaining, but this is the worst service ever!!!<br> <br>