Failure to refund after agreement made to refund

<p>Case number: 1 ********** . After discussing all of my cases over an 8 month period with Telkom, i came to an agreement with a representative of Telkom by the name of Makhosonke Masindi, who agreed that Telkom will refund me for ********ly charging me a full premium when Telkom manually suspended my service. My service was suspended by Telkom due to NON PAYMENT, however, this was NOT the case. Telkom were debiting my account on the wrong dates and NOT on the agreed dates. After investigating, Telkom found that they were wrong and agreed to refund me for the 2 weeks of suspended service which I was fully charged for even though I had no internet. In addition to that, Telkom were charging me for CLi on a LTE device that cannot even receive or make calls, it does not operate as a telephone or have a screen so how can Telkom charge me for caller identity? </p>