Failure to re-instate number or migrate to prepaid once contract is cancelled

I have been following up on the re-instating of my number since the 6th October. I had a month to month contract which I cancelled via the Telkom App and it was processed on the 1st October.

I now found out that unlike all other network providers in SA, Telkom Cancels a persons number rather than migrate them to Pre-paid. You would think that they would have a button to select this migrate option on their App since they are always encouraging people to use Self Service options!

Now it has been a mission to get a number I have used for more than 15yrs re-instated.

I do not have an alternative number. Cv’s sent put have that number. Cellphone banking apps are linked to that number and all my business activities.

This is more than just an inconvenience.

I have called Telkom 3 times now and everytime I call, I am told the matter will be resolved in 24hrs. Now it is the 13th so how many 24 hours does it need to be for the matter to be taken seriously.

I was initially in contact with a Ms. Bongeka Makaza who assured me the number was not recycled and will be re-instated. She escalated the matter to her team leader on 6th October. Team leaders name is - Sandile Phuti. However when I called on the 9th after 72 hrs I was informed NO action was taken by Sandile Phuti! Again on the 9th I was assisted by Karabo Dube who took my sim info, the type of prepaid plan I want etc and said she would escalate to her manager Virginia Mchunu. Now I called again today 13th October and find out that Ms Mchunu also did not attend to the case. Now how many teamleaders should this matter be escalated to till someone resolves it? Maybe working remotely for Telkom Team Leaders means not doing work and watching TV whole day. I am pleading for my number to be re-instated. This was a number I ported from Cell C so I cannot lose it just because of Telkoms failed systems.

Today I was assisted by Mr Styles Mabuza who is very confidant that his manager -Lerato Boleo is more efficient and will sort out the matter within 24hrs.

I however cannot wait another week for the matter to be handled and I am escalating it here, their complaint email and Social Media so that someone can attend to it ASAP!