FAILURE TO RE-CONNECT INTERNET FIBRE BUT STILL RECEIVING INVOICES

I have app**** for my Telkom Fibre Internet in November 2016 at Woodlands Mall, Pretoria. The creator of the request was Rhulane Nokeri. At the end of March 2018 I moved to another address and on 1 April 2018 I requested that my line be moved to my new address (Ref Nr ********** 99A). Since then my line hasn't been moved/connected and I have been without internet since then. What is however worrying, is that I still receive an invoice on a monthly basis and my "outstanding' amount is increasing. I have contacted the billing department on 22 June 2018 and received a case number by SMS at 10:48 on the same date. (Case Number: ********** 6). On 1 August 2018 I received another SMS stating that my case has been resolved, which is not the case. I have submitted a request for my service to be cancelled on 3 October 2018. I received a call from Iretha Ntsube from the Click to Call department. I was informed that my case has been escalated to billing and a dispute has been lodged. (Dispute Ref: ********** 4). She requested that I contact the Sales Department to follow up on this but up until now I haven't been able to reach anybody, thus my email. My 24 month contract has expired and I will never do business through Telkom again. I was forced to approach another service provider as I cannot afford not to have internet at home.