1 reviews | Active since May 2014
Failure to provide what was signed for
My mom took out a contract for me on her name on 20 January 2015 as I currently do not earn enough to do so myself. The contract we initially decided on was a Smartplan 100 which included a Samsung Galaxy Pocket Neo cellphone for R99p/m with an additional 1gig of data per month. <br> <br> We signed the contract and three days later we were told that the cellphone is out of stock and they can no longer help us if we want that specific deal. I then decided I would sacrifice the cellphone as I already have one, and take out a SIM-only contract for the same price per month with the exact same benefits. I use quite a lot of data and thus the additional 1gig of data largely appealed to me.<br> <br> We thus signed for the SIM-only contract and it was processed, only to find out that I would never receive the additional gig of data as promised. Furthermore I am unable to make calls to certain Vodacom numbers since I ported from Vodacom to Telkom Mobile.<br> <br> My mom went in to cancel the contract as Telkom was severely in breach of contract and to this day nothing has happened. I was also explicitly informed that I would not need to pay a connection fee of R200 which was charged to my mom's account!
Kindly note that we have sent you an email and await your response so that we can assist you further.
Your reference number is SM88208.
We apologize for any inconvenience caused.
Regards,
Busi Tshabangu
Telkom Social Media Team
Kindly note that we have sent you an email and await your response so that we can assist you further.
Your reference number is SM88208.
We apologize for any inconvenience caused.
Regards,
Busi Tshabangu
Telkom Social Media Team
