Failure to provide uncapped adsl

Hi

I app**** 3 times online with Telkom for uncapped adsl line. All 3 times was told the system is down they will proceed with the order and sms me a reference number which never happened. On the 4th attempt at applying which was the 8/12/2017 it was successful the order was placed and I received a reference number.

I then started tracking the order only to find Telkom had only officially placed on order on there side on the 15/12/2017 after that I received no further communication.

Upon chatting to Telkom special forces on Facebook I was told I need to pay a deposit of R700 and will shortly receive the reference number to make payment against, which also never happened. I had too ask again before receiving that number.

I had made the payment at the Telkom store on 03/01/2018 at festival mall. When I again went online to track my order I was told my order has been cancelled directly after I have made deposit.

I have been messed around by telkom 4 times with my order and wasted a lot of airtime and effort to only receive poor service and delayed information.

I called Telkom sales 10213 and was told to I need to place a new order again which would be then 5th time but was told to first call their billing department on 10210 for them to transfer the money before I can place the new order, I then was told the money is not reflecting yet but was told in store the money would reflect today 04/01/2018.

Could I get some real service from Telkom and officially get an order placed, deposit transfered and my adsl installed. It's not too much to ask for