Failure to Provide Services

13 WEEKS AGO, our cable was ******. After some time, Telkom informed us that the cable will not be replaced. Our only option will be wireless. We were told that separate packages were available to victims of cable theft. After finding a pack a we liked, we were told that we could go to any Telkom Direct store and get this package for the prices we were promised. Only to go to the store and have the agents there inform me that they have no idea what I am talking about and that I need to call Telkom directly. Which I had done. I was again told that the package was available, but not how to get it. The called had dropped. Now after MONTHS of calling Telkom, speaking to agents over the phone and in person, even chats on Facebook Messager, I'm done. Enough is enough! Does Telkom not want the business anymore? Why do I have to beg for a service I HAVE TO PAY FOR?! Plus after HOURS of listening to that painful music, speaking to most of the call centre agents and still getting nowhere, what more must I do? Help will be GREATLY APPRECIATED!