Failure to Provide Service

on Dec 31st, we had a new Telkom line with ADSL installed.<br> The telephone line works fine, however, we have not had the ADSL line working since installation.<br> <br> we have spoken with several people numerous times to have this sorted and none of them have given us a solution.<br> <br> after spending at least an hour on the phone with various departments, we finally managed to get somebody to assist with getting the user name and password, however, we still cannot connect to the internet. Many attempts to get Telkom to assist have been in vain, as the contact center agents drop the calls or put us on hold for more than 30 mins at a time, only to transfer us to another department that cannot assist.<br> <br> we are effectively paying for a service that we are not receiving!<br> <br> Telkom has been a nightmare to deal with, from the contact center to the many managers we have spoken with in sales, tech support etc.<br> <br> we need this issue sorted asap or legal action will be taken.<br> <br>