Failure to provide a service

<p>I am so dissapointed by Telkom after using for so many years never missed payments by 1 simple request of adding a bank account they failed to provide a service customer services agent were rude instead of stating that she doesnt know i was so irritated did not even take her name the way she had so attitude . What an inconvience for me and a financial setback becouse now i have to pay penalties i know nothing about and worse part all they threatning to lock my line all becouse Telkom failed to provide a service . I am angry and dissapointed.</p>