Failure to process line transfer

I have being trying to set up an appointment to have my ADSL line transfered for over a month now. I have visited physical stores multiple times, called the call centre on several occasions and been in contact with the Telkom representitive on the My Broadband forums and everytime I get told to expect an SMS from a Telkom technician within 48hrs but a month later I still have not received any such SMS. Such terrible service but I guess that's what I have come to expect from Telkom