Failure to port

I left a complaint here on 12 January 2016 regarding a port of my number from Altech to Telkom. It has now been more than a week and my number is still not ported. Someone from Telkom phoned me and advised me to send an sms to Telkom instructing them to port the number. This was not successful. On inquiry from the Telkom store in Menlyn these are instructions to port a prepaid number even though I said I want to port a contract. No one has followed up with me on the issue either. It has been two months now and my number is still not ported.