Failure to port

I am trying to port my number from Altech Autopage to Telkom. I have been trying to do the port since 14 December 2015. My contract with Altech ended on 20 November 2015 and I have duly given 30 day notice on 17 October. My number is still not ported. I have visited the Telkom shop in Menlyn on numerous occasions to clarify the issue, but without success. According to Telkom Menlyn there is no action or feedback from Telkom head office and Telkom Menlyn can't assist further.