Failure to Pay Refund

I accidentally on the 3rd of June 2025 paid an amount of R10,250 into my Telkom account, despite having cancelled my Telkom landline service a year ago. I immediately went to Telkom Direct at Century City, Canal Walk to process my claim for a refund of this amount.

On 11th June, I received an SMS from Telkom indicating that the matter had been resolved. When I made a telephonic inquiry for further details, I was assured by a Telkom telephone consultant that the refund would be paid into my bank account within 14 days.

However, when the promised timeframe passed without any payment, I called Telkom again on 30th June. This time, I spoke to a different operator who told me she would get back to me regarding when the refund would be paid.

To date (2nd July), I have received no further communication from Telkom, nor have I received the refund payment.

I consider this to be extremely poor business practice. When a company gives you a timeline for resolution and fails to meet it, the very least they can do is communicate with the customer about delays or revised timeframes. Instead, I've been left in the dark about my R10,250 refund.

This experience has reinforced my decision to cancel my Telkom services. Their customer service and follow-through on commitments is unacceptable.