Failure to move my line

I logged a call for moving my existing fibre line to a new address and it was agreed that someone was going to come through on Friday, 27th Feb. No one came on the agreed date, I had to call a couple of times to follow up on this request on the Friday, I was told that they are unable to provide any feedback as it seems like someone is already working on it - fast forward to later that day when I called again, I was told that my request was cancelled, without my knowledge and no reason why it was decided to cancel my request. Had to open another one and I still don't have a working line, that time I pay for the service without fail. Now I have to spend money again to buy data every single day as I work from home.

Really disappointed!!!