Failure to move line & cancel unused line

Telkom is persistent in their bad service. From having to deal with them to just get my line activated, to now when I need my line moved.<br> <br> I think all together I have spent about 5hours just this week on hold to try and reach a consultant, when I finally did today, I was told I reached the wrong department and was put on hold for another hour.<br> <br> How can it be this difficult to get my line moved?<br> <br> After getting through last week and apparently logged a fault and suspending the account until the line has moved, I still get an invoice for a line that I am not using and was told that the line was suspended on the phone.<br> <br> I dont know what to do to actually get this done.. I have made multiple attempts to get this done, but just seem to fail every time, as your service is actually the worst I have ever had in the history of South African bad service.. And that is a huge this to say in South Africa.<br> <br> If there was another service provider in South Africa I would choose them.. <br> <br> You are the worst to deal with telkom.. Just to talk to a consultant on the telephone, you have to wait a minimum of 40minutes!!!!?????? and thats at 8am, when half this country is still asleep..<br> <br> WORST COMPANY EVER