Failure to locate my payment

Telkom failed to debit my account for 2 months (October and November) and did not make any effort to let me know that my account was in arrears. My account was suspended end of October to which I then called Telkom. they told me that I was 2 months behind in payment and then offered me the option to EFT the amount of R780 into their account - this was done on the 4th of November. 1 week later my account was still suspended, I called again and they said my payment will take a week to reflect. By the 11th I was still suspended. They said they had not received my payment. They gave me the wrong reference number and said that I needed to send proof of payment - sent this 3 times. Supervisor Tracey as well as 3 other people had supposedly made a case for me. PETRO was meant to trace my payment and has still not gotten to it. <br> I went into Telkom and was told that my case has been closed and that nobody has attended to my case.<br> I have been waiting for feedback for almost over a MONTH!! My account is still in arrears even though I paid R780 to Telkom on 4 NOV. NOBODY can help me and has closed my case without my knowledge!<br> I AM FED UP WITH THIS TERRIBLE SERVICE!!!!!! <br> PLEASE HELP ME!