Failure to keep to their promises

Hello Peter,

I have been experiencing ongoing problems with the wifi and telephone lines for the past year and a half. We have no Internet (Wifi Connection) and telephone lines working for almost three weeks now. We have been to multiple Telkom stores and spoken to many consultants and managers and have lodged numerous complaints regarding the matter, yet nothing has been done by Telkom to fix this problem. Every time we place a complaint, we are given false promises that a technician will come out to fix the problem, which doesn't happen.

A few weeks ago we have experienced an extremely slow internet speed of 0.64mbps which was suppose to function at a rate of 4mbps! This is just Ridiculous!!! After many complaints and a long wait, a technician was sent out to fix the problem and we were told that it would function normally. However a week later , our telephone line and Wifi is not working again!, and we keep receiving false promises that a technician will be sent to see what the problem is but this has not happened.

I am tired of going to Telkom with complaints and reference numbers requesting them to deal with the matter and continuously being told that they have lodged the complaint and someone will come by to fix the problem. We are paying large amounts of money for something that is of no use to us and it is very unfair for Telkom to bill clients every month for a service that is down! Their consultants are of no help whatsoever and do not take their clients seriously. I have been a loyal Telkom customer for many years but with the terrible service that I am experiencing, I am considering cancelling my contract. I would not advice anyone to open contracts with Telkom as you will only experience problems and an extremely poor service.

Regards, A Highly Dissapointed Telkom Customer.