Failure to install ADSL line

I received an sms to say my New line installation is scheduled for the 15th of July but nobody showed up! I took a day off from work just to be let down by Telkom again and again (This is not the first time this year, I work at a Embassy and could not even get telkom to come and fix our Ambassador's land line, totally useless). I contacted several times with different stories told to me. Some say the technician will come others told me there is a fault at the exchange and they had to get the cabling technician to fix it first. Other times I would hold for more than 10 minutes at a time for the person to just drop the call on me!<br> <br> I called this morning to say if you do not send me a technician today you can just leave it!