Failure to install ADSL line

On Saturday 15 August 2015, a Mr Wilmor arrived at my house to supposedly install my ADSL for which I have already waited 2 weeks. On arrival he had a bad attitude and was in no way helpfull. When he was shown to the pole from which the cable was to be laid he said that it would not be possible and that a new pole must be planted inside my yard. When asked why this was neccessary I snapped that he knows his job and that we must not tell him how to do his job. When asked how long this process will take he said weeks as contractors must come and do this. On Monday 17 August 2015 I visited the Telkom outlet in the Diamond Pavilion to try and get assistance. Once again I could not be helped. The person behind the counter typed and typed and called how knows who but still no answer as to when my line will be installed. I need assistance in this regard as Telkom does not care about customers or customer service.