Failure to install a phone line

I have spent every second week driving to the Telkom store in Kenilworth to ask for assistance on a line i had booked for in July and finally last week a technician was dispatched (Clarens - private contractor hired by Telkom) but he couldn't even start the job because he didn't have any ladders with him, nor was he willing to make any plans or get back to me. I have contacted him with assurances that i would be contacted but i am still waiting two days later. Its been over two months that i have constantly contacting Telkom to please help me in installing this line and i am terribly dissipated by the poor service!! WHAT is going on?! When will a proper, organised technician be dispatched and will this new guy even do the job to full completion?