Failure to implement Line cancellation

Dear Hellopeter,

On the 1st of Feb 2018, I wrote to Telkom to cancel my line ********** 070. I received an automated reply stating that I would get a response in 21 working days to acknowledge my request. I never did.

I called Telkom to follow up with the request, they asked that the service provider managing my line, release the line by a said date (8th of March), so that I would not be charged for the month of March as this is the due date for my invoice. I acted fast and had the company (Axxess) release my line in time and of course followed up with Telkom. They acknowledged that the ADSL line had been released and would cancel my line.

Its now the 21st of May. I have been repeated billed since March and I have followed up every month with both a phone call and a request to have the original cancellation email sent to the call centre. I have also asked to be creditted for every month that the account should have been cancelled. The line is still active and I'm still being billed.

Please assist with this continual mismanagement of my request.

Kind regards Maria