Failure to follow client request.

Generally I don't expect amazing customer service but when an agent doesn't follow my request and continues to authorize a product I refused to have, I must draw the line.

On Friday I did an online application for a device,however, before we completed the process I canceled it. The agent sound disappointed and annoyed but I moved past that. Later the day I received an SMS confirming the product was approved.

I then called and asked the sales person to cancel the order to which she said was done. I then got an SMS yesterday again and called in the gentleman assured me the order would be canceled and no debit would go off for the order. Well that was all a lie and a waste of my time the debit order went off.

Let me repeat I DON'T WANT THIS PRODUCT! I said this over 3 recorded telephone conversations. I need urgent assistance with this. After being with yall since 2014 and having so many product of which I just got a new one Saturday I must say I'm disgusted at this.