FAILURE TO FIX OUR BUSINESS PHONE LINES. I

Reported faulty lines on Wed 22 July. ***/22/07/15 & 567CRZ220715. Reported faulty line on Friday 24 July. ***. On Mon 27 July spoke to Shirley, was on hold for 1 hour 15 min before speaking to a consultant. On hold for another 20 min before I Spoke to Manager Stinah who undertook to revert. Took down our contact numbers and email address. Stinal still has not reverted. Went on Telkom website and escalated the complaint. Still nothing. Went to Rosebank, Telkom shop on 28 July. Spoke to Manager, Heather. Called her to follow up. She said technician was there but couldn't guarantee he will come out. Still nothing. Phoned Telkom again today. Held on for about 50 min. Spoke to Johannes Mablangu who said we were number 476 in the queue. Gave us his number. Tried to call but number says doesn't exist. Totally unacceptable. We are a law firm and we have a debt collection department. This is affecting our business. It's now been 7 days