Failure to fix and communicate

I feel angry at this stage. We have relocated and want to relocate our line aswell this happened Dec. Well then when they finely came to install our line there a problem with the main cable and they log the fault this happen in feb. Now stay with me its almost june and i have been paying fot rental of that line but i still don't have it? I feel that something or someone can help me cause this is so unfair its R216×7 months. So currently i am paying for nothing. Worst of all they don't come back to you or tell you if you will be receiving any service. This is extremly poor service on their part.