Failure to end contract after cancellation ocontra

Me and my wife were customers of telkom mobile. <br> Due to mediocre service and reception we decided to port to vodacom.<br> We finished our contractual obligation and cancelled the contract in the Paarl mall branch.<br> <br> This was almost six months ago. <br> They closed the branch in Paarl mall and I had to speak to a consultant on the help desk, we called several times and every time we inquired about cancellation there was another excuse why it it not cancelled yet.<br> <br> Now I am with another service provider and although the number used at telkom mobile was ported to my new service provider, I am still being billed for that contract.<br> <br> Please help me sort this situation out. <br> This is truly a company that doesn't care about customer satisfaction