Failure to deliver the basic service of ADSL

We have lost all internet connectivity since Sunday when we logged our call reference 41ARK201215, before internet went down there was a telkom technician at the exchange he obviously disconnected us and reconnected us at someone else's line because we now have a random number that is not ours and had to struggle to get our name on the number supp**** to us for 10hours on the phone between sales and technical support shoving us backwards and forwards. We finally got that sorted but are still without internet due to no one bothering to check at the exchange which is literally 5 houses from us (we see 3 technicians sitting at the exchange doing absolutely nothing) but are told theres no estimate on when we will be up \I hope before christmas"is what im told when i follow up on the reference of 3 days ago. Apon logging the reference we were also told turn around time for a technician to be assigned was 24 to 48 hours max"