Failure to deliver on undertaking

On or about the 3rd April 2015, I visited the Telkom store at the Centurion mall to order the Sony Z3 on Telkom's Completely Unlimited package. I was assisted by Francois. I advised Francois that I needed to get the handset before the 23rd April as it was a gift for my son's birthday. After checking with the store manager, Francois give me the assurance that the unit would be there well before the 23rd April. On that basis, I completed the forms and handed in all the required documents. <br> <br> On Thursday, 16th April 2015, Francois called me to let me know that Telkom would not be able to deliver on their undertaking. When I advised him that this was not acceptable after having given me an explicit assurance that they could and would deliver on time. I had also cancelled my Vodacom contracts in preparation. At this point, Francois changed his story and stated that he did not provide a guarantee but only indicated that Telkom would attempt to get the handset by the 23 April. If the latter was true, I would not have handed over my private details, pay slips, banking details and cancelled my Vodacom contracts.<br> <br> This was my first and last attempt at joining Telkom!! Back to Vodacom then