Failure to deliver on Contractual Terms

I've received a call on 10/12/2014 from ***, presumably Telkom who offered me the special offer of upgrading from 4 Mbps line to 10 Mbps line and receive the DSTV Explora Decoder free of charge.<br> <br> Received a call from Telkom on 11/12/2014 during which they confirmed installation to commence 12/12/2014.<br> Later on same day, received 2nd call from Telkom stating their stock was depleted and Explora would be installed later.<br> <br> on 18/12/2014, I placed a query to DSTV via their webform found under Contact us to determine where the problem might be. On same day I received a response on query No #*** that the installation falls under Telkom who needs be contacted on 10210.<br> <br> Ever since, I cannot get hold of anyone to help and often receive the message that the call volume is high and need to call back later.<br> <br> Today (31/01/2015), I held on the line for 27 min 36 sec from Cellular phone and later 16 min from Landline without any success - only listening to messages and weird music.<br> <br> I see this as breach of contract in that I'm billed and paying, yet no explora and only learnt last week that 10 Mbps line has soft cap<br> <br> Unhappy to the bone<br>