Failure to deliver on contract

Good Day <br> <br> I have taken the online LTE contract with Telkom. a week ago my device was delivered. within the box of the router and LTE antenna is a letter stating that a technician will contact me to arrange installation but that I can use the device without it in the mean time.<br> <br> No contact has been made with me. I've spend about 6 hours on the phone with various call centre agents trying to get the device to work and each time I'm referred to someone else who is as unhelpful as the last. <br> <br> at the end of the month the full charge will be levied but no service is delivered. I wrote a mail to the online sales team who have not responded either. I'm not quite sure what to do with this any more. I'm at the end of my tether with dealing with Telkom and their lack of interest. <br> The router can't connect the web, the technician is non existent and I have an R600 a month ornament. <br> Why does getting what you pay for have to be so incredibly painful? <br> <br>