PS
Philip S
1 reviews | Active since Nov 2010
15 Nov 2017, 15:24
Failure to deliver Fibre
I signed up for a fibre offering with Telkom during the end of September 2017. The complex my house is located in was declared fibre ready at the time.
As of today 15 November 2017, I still do not have fibre despite receiving an sms welcoming me to Telkom in early October.
I have been repeatedly assured that the technicians would contact me, but I have yet to receive a single message.
Every time I call the call center I am told to wait for the technicians to contact me.
I have two separate reference numbers already ( ********** and 31- ********** ), but still I am told that I cannot escalate the query. I need someone from Telkom to contact me and give me feedback on this issue urgently.
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Replies (2)PS
Philip S's updateReviewer Update
18 Nov 2017, 09:29Thank you for the reply, but please note that this has been escalated many times and yet I am still not receiving feedback on when it will be resolved
PS
Philip S's update18 Nov 2017, 09:29
Reviewer Update
Thank you for the reply, but please note that this has been escalated many times and yet I am still not receiving feedback on when it will be resolved
PS
Philip S's updateReviewer Update
27 Nov 2017, 13:26As of today, I have not received one call, or any other feedback.
I have been on hold with the call centre almost two hours today, only to be told now that they are finally aware of the problem, and will fix it.
I honestly don't know what the point of complaining is.
PS
Philip S's update27 Nov 2017, 13:26
Reviewer Update
As of today, I have not received one call, or any other feedback.
I have been on hold with the call centre almost two hours today, only to be told now that they are finally aware of the problem, and will fix it.
I honestly don't know what the point of complaining is.