Failure to deliver a service

Good afternoon peter

I have been a Telkom customer for the past 3 years . Throughout this 3 years I have logged calls and called the call Centre on numerous occasions . If I don’t call in and require feedback I don’t hear from them . Last month I received an sms saying my account is going to be suspended due to non payment , I called the call Centre and after explaining myself and my query to 6 different people I eventually spoke to the manager on duty , and she requested I send through my bank statement and if I do so before 14:00 pm on Saturday they would be able to assist me . I then sent it through and by Monday I still didn’t receive feedback so I emailed her and asked what was happening and why is my line still suspended . I have till this day not received feedback . I then called in and spoke to 3 different consultants and having to repeat myself for the 4th time I spoke to the manager on duty at the time again and asked for the manager I previously spoke to as I had already sent all documentations to her I was then notified that she was in Durban and I was now through to the jhb call Centre I then sent through documents through again and still no feedback every day since then I have phoned the customer service everyday and spoken to 33 different people and Went to the nearest store which is Greenacres shopping centers Telkom spoke to 3 sales consultants and had to explain to each of them on different occasions . Due to being messed around by Telkom I lost my sim card in the process and had to rica a different one . I have been unable to do a simswop due to my account being suspended and when I call into speak to customer service I am told my line is open when I go to the store to do sim swop I am told by sales consultants my line is blocks on a daily basis since the 20th of September I am either on the line or go into Telkom store and no one is able to assist me I am always transferred to someone else after holding for 1 and a half hours on a daily basis . I receive no feedback unless I call in and even then no one can assist . Yesterday my accoung was dibited and I went to reverse payment because it was not debit order date and because the amount was deducted on the first on September already I am now been charged r1500 on my statement for last month but my service was suspended . I had to pay bank charged for my reveresed debit order and then Telkom debuted my account again this morning . So if I go to reverse payment again today I will be charged bank charges which is coming from my account . On the 27th of October a month and 2 weeks later and my query has not been resolved, I am still till this day awaiting feedback . I am highly disgusted in the service I have received and do not wish to continue having any contracts or dealings Telkom mobile .